Privacy Policy

1. Our Commitment to Privacy

Super Vape Shop Pty Ltd (ABN 51 623 108 252) ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, hold, use, and disclose your personal information.

2. What Information We Collect

We may collect the following types of personal information:

• Identity Information: Full name, date of birth (for age verification purposes)
• Contact Information: Email address, phone number, delivery address
• Payment Information: Processed securely through third-party payment providers. We do not store full card numbers.
• Technical Information: IP address, browser type, device type, pages visited, referral source (via cookies and analytics tools)
• Age Verification Data: Name and date of birth passed to Veratad Inc for real-time identity verification. No documents are stored by us.

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Verify that you are 18 years of age or older (required by Australian law)
• Communicate with you regarding your order, warranty, or support enquiries
• Send you promotional emails if you have opted in (you may unsubscribe at any time)
• Improve our website and product offering using aggregated analytics data
• Comply with applicable Australian laws and regulatory requirements

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may disclose your information to third parties solely for the purposes listed above, including:

• Veratad Inc — age and identity verification
• Stripe / PayPal — payment processing
• Australia Post / StarTrack — order fulfilment and delivery
• Cloudflare — website security and content delivery
• Google Analytics — anonymised website traffic analytics

These parties are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.

5. Cookies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies help us remember your cart, your age verification status, and your browsing preferences. You may disable cookies in your browser settings, however this may affect site functionality.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses SSL encryption, Cloudflare security services, and access-controlled internal systems. Payment data is handled exclusively by PCI-DSS compliant payment processors.

7. Access and Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate. To make a request, please contact us at info@supervapeshop.com. We will respond within 30 days.

8. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us at info@supervapeshop.com. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be published on this page with an updated "Last updated" date at the top.

Contact Us Regarding Privacy

For any privacy-related queries, contact our Privacy Officer:

Super Vape Shop Pty Ltd
Level 9, 440 Collins St, Melbourne VIC 3000
info@supervapeshop.com
+61 485 906 541